Invicta Telecare to provide out-of-hours emergency support for Viridian Housing


Out-of-hours back-up services to be deployed at 16,000 homes across the UK

Invicta Telecare has been selected by Viridian Housing to provide the emergency telephone call service for its 16,000 homes across the UK.

Weekend and weekday evening calls from Viridian residents will be automatically redirected to Invicta’s call handlers, who will respond to emergency repairs and other issues.

Invicta Telecare already handles the out-of-hours service for more than 60 organisations across the UK and, as the country’s largest independent telecare provider, helps more than 100,000 people live safely and independently in their own homes.

Stuart Ilsley, head of contact services at Invicta Telecare, said: “We are delighted to be working with Viridian Housing to provide this vital service.

“Our organisations share the same values around customer-focused quality services and I am confident this partnership will enhance the life chances of customers. We look forward to developing a long and successful relationship.”

Simon Hulbert, customer operations manager at Viridian, added: “We have a real passion for excellence and strive to improve our customers’ experience. We are confident that our partnership with Invicta Telecare will provide our residents with a quality out-of-hours call centre service.”

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The new contract will be delivered in four phases, with Invicta Telecare taking over general needs and commercial service calls as part of the first phase.